Mediation – Resolving issues with words, not violence

Conflict is as natural as breathing. Too often people learn to solve problems competitively, with emotional, or even physical violence. There's another way to get what you want... mediation. It works!

Mediation is a cooperative problem solving process. It helps people identify the main, and often underlying issues. The focus then shifts to the problem and everyone works to solve it.

Mediators remain neutral and don't take sides. They are process oriented, and encourage good listening, respect for differences, and understanding opposing points of view.

Mediation is a process that provides people the opportunity to reach agreements when they can, and tolerate their differences. It involves a cooperative and nonviolent strategy that values good listening and communication skills. Agreements are mutually negotiated rather than arbitrarily imposed. The goal is to focus on the problem and cooperatively create a solution that works.

What's in it for me?

• Preserve relationships
• Empowerment to resolve your own issues
• Save time, money and emotional energy
• Convenient and confidential

MCCR Problem-Solving Model

A step-by-step approach to resolving issues, large or small. With groups from 2 to 200. The ideas, strategies and skills are designed to save time, relationships, and reduce stress.

Over the past twenty-three years we've had a great deal of experience with family, neighborhood, business and organizational conflicts. We can assist your group settle disputes and improve attitudes and atmosphere so future issues will not become so polarized.

Let me take a minute to explain the mediation process we use. We most often work as a team. This offers participants a more balanced setting in which to resolve issues. The neutral mediators facilitate a process that helps people hear and understand the issues from the other person's point of view. Not to necessarily agree with that point of view, but understand how the other person sees and feels about the situation.

The mediators advocate for the mediation-problem solving process and help people create solutions for them. Once the issues are understood, we help people see them as a common problem to be jointly resolved. There is a common problem, although it might not be obvious; if it were, there probably wouldn't be a need for a mediator.

Next we help all sides look at a variety of options that meet their needs. We then choose solutions and work towards an agreement that satisfies each person or group. Often conflicts develop and expand because people need to listen and understand the other person. Many times this is difficult without the assistance of a neutral party that can help create a safe and respectful setting where differences can be resolved. That's our role.

Who can benefit from our services?

• Families
• Businesses
• Organizations and agencies
• Individuals
• Labor groups
• Neighborhoods
• Schools – children, parent groups, teachers, staff and administration
• Housing entities – co-ops, associations, buildings

Let us show you the way to resolving the issues.

Contact Rich Kessler at MCCR
(952) 884-1128 – Call today